At NEWTRITION, we take pride in the quality and effectiveness of our products, and we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, please read our return policy below.
30-Day Money-Back Guarantee
Our 30-day money-back guarantee gives you the confidence to try our products risk-free. We stand behind the quality and effectiveness of our energy-boosting products and want our customers to be completely satisfied with their purchase. If for any reason, you are not satisfied with your purchase within 30 days of delivery, simply contact us to initiate a return. To qualify for a refund, the unused portion of the product must be returned in its original packaging. Please note that shipping fees are non-refundable, and customers are responsible for the cost of return shipping unless the return is due to a defective product or an error on our part. Once we receive your return, we will issue a full refund to your original method of payment.
To initiate a return, please contact our customer service team by email or phone. Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product. When contacting us to initiate a return, please provide us with your order number, the reason for the return, and whether you would like a refund or an exchange. Our team will work with you to ensure that the return process is smooth and hassle-free.
Please note that products returned without an RMA number will not be accepted. We highly recommend that you package your return carefully to prevent any damage during shipping. NEWTRITION is not responsible for any damage that occurs during shipping, so please ensure that your return is properly packaged and insured. Once we receive your return, we will inspect the product to ensure that it is in its original condition and packaging. If the product is deemed eligible for a refund, we will process your refund within 5-7 business days. Refunds will be issued in the original form of payment. If you request an exchange, we will ship the new product to you as soon as possible. If you received a defective product or the wrong item, please contact our customer service team immediately so that we can resolve the issue for you.
Damaged or Defective Products
If you receive a damaged or defective product, we understand the frustration it can cause. That’s why we have a straightforward process in place to resolve the issue as quickly as possible. You should contact our customer service team immediately, and we will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product. Once we receive the damaged or defective product, we will send you a replacement at no additional cost. We stand behind the quality and safety of our products, and we want to ensure that you are fully satisfied with your purchase.
If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team by email or phone. We are here to help you and ensure that you have a positive experience with our products.